Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.

If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

We offer rental machines for the duration of the repair and can provide a swap out service if required.

We can provide a recommended spare parts package for your specific coder or to cover your install base, to ensure you have the most critical items on-site should you require them.

ICE spare parts have been developed specifically for the machines and are produced to the highest quality to maximise the performance of your coder. We cannot vouch for spare parts supplied from other suppliers and how these may affect the efficiency or print quality of your ICE coder.

The use of non-ICE spare parts will invalidate your printer warranty.

Yes, we do!

We offer Preventative Maintenance Service contracts which provide scheduled maintenance days to help prevent downtime and ensure coders are working at optimum efficiency.

We recommend that each coder on-site is serviced a minimum of twice per annum. The length of each visit depends on how many coders the customer has on-site – Engineers can service up to 6 coders in 1 day.

The average contract includes 2 x 1-day visits to be scheduled within a 12 month period (if 6 or fewer coders on-site). A 10% discount is applied to our standard day rate.

If you would like to book maintenance support/scheduled servicing or have any questions, please contact our Aftercare team by email at enquiries@uk.interactivecoding.com or call on 01159 640 144.

When you contact us, please confirm the following:

– Is this an urgent requirement? I.e. Do you have you got a machine down currently?
– Do you require a one-off service or an annual service schedule?
– How many coders have you got on-site and what type of coder(s) do you have? Ie Vulcan, TIJ, Zodiac, Hawk or x3 Hawk and 1x Vulcan.
– Would you require weekend support?

If you have an issue with your coder, please send an email to enquiries@uk.interactivecoding.com

You may also call us on 01159 640 144.

Please provide the following details when you contact us so we can best help you:

• Is your production line down due to the coder issue?
• Do you have an issue with an ICE coder? If yes, what is the serial number of your coder?
• Do you have a Preventative Maintenance Service Contract (PMSC)?
• What is your machine type? E.g., Zodiac, Torus, Viper, Hawk or Vulcan?
• Do you have an error code or description? If yes, please quote the error code or description.
• Is your coder issue due to a damaged/broken part?
• Please provide your contact information and address (including the postcode) where the coder is installed.

Yes, we do!

We recommend training at Clearmark HQ – bespoke facilities which include test rigs to gain hands-on experience to help with maintenance and identifying parts, attendees would not be distracted, gives the opportunity to meet Clearmark staff members & fellow engineers/operators.

Scheduled days here at ICE are usually from 9am - 4pm, lunch provided, discounted hotel rates available if required. Certificate provided at the end of training days. Demo room available to show other technologies.

If we were coming to site for training, we would need to ensure that the line is available and that there is a training room the engineer could use.

If you would like to book some training or have any questions, please contact our Aftercare team by email at enquiries@uk.interactivecoding.com or call on 01159 640 144.

When you contact us, please confirm the following:

– What machine(s) do you need training for? E.g., Zodiac, Viper, Vulcan or Clarisoft software training?
– If you require training for Hawk or Zodiac, would you like standard 1-day or advanced 2-day course?
– Is engineer or operator training required?
– Do you need on-site or in-house training?
– How many attendees will need to be trained?

Yes, we stock an extensive portfolio of different ribbon grades, colours, width and lengths to meet your application requirements.

If you would like to order ribbon or have any questions, please contact our Aftercare team by email at enquiries@uk.interactivecoding.com or call on 01159 640 144.

Please provide as much information as you can so that we can offer you the best solutions. Useful information includes:

– Is this for a new installation?
– What coder do you have? E.g., is it Zodiac 53 mm/107mm or a Vulcan 76mm/107mm?
– What are you printing on to?
– What colour/width, length ribbon do you need?
– Are there any environmental factors? E.g., oil, water, heat, water, freezing, grease etc.
– Existing installations only: What is the serial number of your coder?

Please send your order request to us via email to enquiries@uk.interactivecoding.com

You may also call us on 01159 640 144.

However you choose to place your order, please ensure that you confirm the following details:

– Company name and address including your postcode
– Delivery address (if applicable)
– Your contact details such as phone number, mobile number and email address
– Details of the item(s) you would like to order

Our Aftercare team also provide support for consumables such as print heads, ribbons and inks, service and maintenance, Material Safety Data Sheets (MSDS) and extended warranty policies.

Yes. This can be achieved by setting up a Parent Zodiac and up to three Zodiac Child printers (Zero Downtime module required depending on the application) to ensure no printer downtime on the packaging line.